Terms of Use

Article 1 – Definitions
In these Terms of Use, the following terms shall have the meanings set forth below.

“Withdrawal Period” refers to the period during which a consumer may exercise the right of withdrawal.
“Consumer” refers to a natural person who acts outside the scope of professional or commercial activities and enters into a distance sales contract with a business operator.
“Continuing Contract” refers to a distance sales contract under which the provision of goods or services continues over a certain period.
“Right of Withdrawal” refers to the consumer’s right to cancel a distance sales contract within the withdrawal period.
“Merchant” refers to a natural person or legal entity that provides goods or services to consumers remotely.
“Distance Sales Contract” refers to a contract concluded between a merchant and a consumer through a distance sales system.
“CESOP” refers to the Central Electronic Payment Information System established by the EU to monitor payment service providers.

Article 2 – Business Information

Mei & Kim
Meikim-singapore.com

Business Name: Ackadeon

Article 3 – Scope of Application

These Terms of Use apply to all offers made by the Business and to all distance sales contracts concluded between the Business and the Consumer. Prior to the conclusion of the contract, these Terms of Use shall be provided to the Consumer by electronic means or on another durable medium.

Article 4 – Applications

All applications are non-binding. The Business reserves the right to modify or withdraw an application at any time.
Applications must clearly display the total cost, including shipping fees, customs duties, taxes, and any additional charges imposed by the postal service or delivery carrier.

Article 5 – Contract

The contract is concluded when the consumer accepts the offer and meets the specified conditions.
The merchant will promptly confirm acceptance of the contract via email.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods.
The consumer is responsible for the return shipping costs when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal

The merchant shall refund all payments received within 14 days of the date the consumer notifies the merchant of the withdrawal, provided that the returned goods are received in their original condition and packaging.

Article 8 – Customs Duties, Import Taxes, and VAT Liability

8.1
All goods offered and sold through this website are shipped under the “Delivered Duty Unpaid (DDU)” terms as defined in Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations associated with the importation of the goods.

8.2
These obligations include, but are not limited to, the following:

(a) Payment of import duties, VAT or GST, and other applicable taxes and levies
(b) Payment of customs clearance fees, inspection fees, handling fees, and other charges imposed by customs authorities, postal operators, or delivery carriers
(c) Compliance with laws, product regulations, restrictions, and required certifications in the country of import

8.3
The seller (hereinafter the “Merchant”) does not act as the formal importer of record for any order. Legal title to and responsibility for the goods transfer to the customer upon shipment. The Merchant shall not be liable for any delays, seizures, refusals, or fines resulting from the customer’s failure to comply with import laws or to pay the required fees.

8.4
The Merchant will provide the commercial documents required for international shipping (including, as necessary, a pro forma invoice or commercial invoice, product description, declared value, etc.). However, these documents or

 

8.5
The Customer agrees to indemnify and hold the Merchant harmless from any financial liability, claims, penalties, or costs imposed by customs authorities or third parties arising from non-compliance with applicable import regulations.

8.6
The Customer is strongly advised to check with local customs authorities or relevant import guidelines prior to placing an order to avoid unexpected costs, delays, or refusal of customs clearance.

Article 9 – CESOP Compliance

Starting in 2024, payment service providers are required under EU regulations to record certain transaction data in the CESOP (Central Electronic Payment Information System). The Merchant complies with these regulations, which may affect the monitoring and reporting of payments made through this website.

Article 10 – Conformity and Warranty

The merchant warrants that the goods conform to the terms of the contract and the legal requirements applicable at the time of delivery.
The consumer must notify the merchant in writing of any defects or non-conformities within 14 days of discovery.
Unless otherwise agreed, the goods must be returned in the same condition as upon receipt and in their original packaging.

Article 11 – Delivery

Ordered goods will be delivered within 30 days, unless a different delivery period has been explicitly agreed upon with the consumer.
In the event of a delivery delay, the Merchant will notify the consumer within 14 days of the order.
Ordered goods are shipped on the condition that the customer is responsible for import procedures.
The Merchant guarantees that goods will be shipped in accordance with applicable international shipping regulations but shall not be liable for delays or issues arising during customs clearance.
Even if the Customer fails to fulfill their import obligations, this shall not constitute grounds for canceling the order or requesting a refund.

Article 12 – Complaint Handling

Complaints regarding contract performance must be submitted in writing, fully and clearly, within 7 days of the date the issue was identified or should reasonably have been identified.
The Merchant will respond within 14 days of receiving the complaint. If further time is required to process the complaint, the Merchant will acknowledge receipt within 14 days and notify the customer of the estimated timeframe for a substantive response.

Article 13 – Disputes

These Terms of Use are governed by Dutch law. Disputes shall be resolved amicably to the extent possible. If necessary, they will be referred to the competent courts in the Netherlands.